POS Support After Legacy Extension Deprecation

The Shopify POS integration allows you to edit customer fields directly within the Shopify POS app for iOS and Android.

Note: In order to use the app on the iPad, the iPad must log in to the app at least one time. This is due to security measures on the iPad. If the iPad does not visit the app, it will not be able to display the fields in POS. 

Enable Shopify POS Integration for Paid Plans

By default the app will not work through Shopify POS, you must go to the settings page and click the "Enable" button. You may be required to authorize additional app permissions for reading order history, this is required for the app to work in Shopify POS.

The New Version of Shopify POS

Step 1: On the homescreen, click "Add Tile".

Step 2: Click "App".

Step 3: Click "Bonify Customer Account Fields"

Step 4: Click "Add"

Step 5: The app tile should now be on the homescreen. Click it to open the app.

Using the App Tile

Step 1: Click the app tile to open the app.

Step 2: From within the app you can search for customers. Click on a customer record to edit their fields.

Step 3: Enter field values and press "SAVE".

Step 4: When finished, click the "X" in the top-left corner.

Troubleshooting

When editing a customer in the POS app on iPad and you are redirected to a blank screen, you should be able to fix this by tweaking the app settings. Go to Settings > Shopify POS and toggle the option to Allow Cross-Website Tracking as shown below:

You can also go ahead and enable the option to Remove all sessions on next launch as shown below:

If the issue persists, there could be a problem with your user permissions and the integration will need to re-authenticate. To do this, please head over to the Settings page in the app and disable the POS integration as shown below:

Next, enable the integration as shown below and this should fix the problem.